In this meaningful episode of Built for This, Carly Pepin sits down with Brian and Sally Krichbaum, the owners and stewards of Gilbert Chocolates, a historic chocolate company founded in 1893 and deeply rooted in the community of Jackson, Michigan.

Brian and Sally share the honest story of acquiring a once-thriving business that had dwindled to just five employees, and the intentional, disciplined path they chose to rebuild it. Without taking on debt or compromising quality, they focused on honoring the company’s legacy while modernizing the systems needed for sustainable growth. Drawing on Brian’s background in engineering and consulting and Sally’s leadership across retail, finance, and community engagement, they reveal how patience and clarity shaped every decision.

Carly, Brian, and Sally explore what it means to preserve history without becoming trapped by it. From protecting original recipes and century-old equipment to documenting processes, improving inventory systems, and empowering employees with trust and autonomy, this conversation highlights how craftsmanship, reserves, and long-term thinking create businesses that last. It is a powerful reminder that real success is built through intention, discipline, and respect for people — not shortcuts or hype.

Key Themes:

• Disciplined Growth Creates Stability: Why financial restraint, reinvestment, and doing the work yourself allowed the business to triple without overextending.

• Legacy Is a Strategic Advantage: How honoring history, recipes, and reputation became a source of trust and differentiation.

• Systems Enable Freedom: Why clear documentation and standardized processes reduced stress, improved quality, and supported creativity.

Memorable Quotes:

“If you’re not growing, you’re dying.”
“We weren’t just buying a business — we were buying a legacy.”
“If you want to be an overnight success, work 80 hours a week for 40 years.”

About Brian and Sally Krichbaum:
Brian Krichbaum is a seasoned leader with engineering and management degrees and a background as an executive with an automotive supplier. He now applies his expertise to managing and modernizing Gilbert Chocolates.

Sally Krichbaum is a published writer who has chaired numerous clubs and charities, organized community fundraisers, and brought her passion for people and storytelling into the heart of the business. And above all, she loves chocolate.

Under the Krichbaums’ leadership, Gilbert Chocolates has tripled in size, introducing new chocolate creations while preserving the classics that have defined the brand for generations.

Connect with Brian and Sally Krichbaum:
🌐 https://www.gilbertchocolates.com